This blog was written for Click4Assistance and originally published on 2020/07/29. ↗️
Productivity is the buzz word of the century. Everywhere you turn, productivity hacks and software are lurking around the corner, and since every possible business now has to look at the possibility of remote working as a more long term fixture, it’s only going to get more frequent. But how can your business become more productive on the whole without just buying into loads of different applications.
This one seems like an obvious one, but it’s one of the hardest things to do sometimes. The world we live in is so full of distractions and other work that we can do without being fully productive. Cutting out dedicated focused time to work on key things, regardless of your department, will be necessary to your business’ success. It might just be that a team member is very productive, but they are bombarded with incoming distractions, like colleagues asking questions that did not require immediate interruption. By having team members have dedicated focus hours, your business will feel the uplift in productivity instantly.
Check email twice daily and mute all the pings
While a few focused hours a day can be helpful, turning off those constant pings, dings and alert banners will be the next big productivity step. While we like to keep in constant contact, we have unfortunately set ourselves up for failure. For instance, say someone’s role entails at least five hours a day of focused hammering to meet their workload targets. If this person is constantly replying to emails and group company messages all day, when are they working on that workload? By encouraging a workspace that allows muting notifications and checking email twice a day rather than constantly, your team will immediately become more productive. Many businesses unfortunately cannot completely turn off email, but if your business can work around a model with less immediacy placed on email, it will bolster key members of staff who need that focus to keep on top of their work load.
Going paperless is not achievable for some departments, but for those who can be as paperless as possible, it’s great for the environment, but it’s fantastic for your team’s productivity. It’s a lot faster when you need to find a document, as a physical rummage through folders in an archive is much slower than typing into a search bar. It is also great for space as physical documents can utilise a lot space and can become quite costly, so by going paperless, you’re not only helping the environment and being more efficient, but you’re also being cost effective and regaining all of that lost space! That’s a massive win-win!
Bonus tip: going paperless supports remote working models, so the next time a crisis appears, your file storage is accessible from any device with a browser.
Live chat integration for your website
Every business has a website, and your customer service and marketing departments also need some productivity love. Customer service is a lot more intensive than many people realise, as you’re managing incoming calls, returning missed calls, juggling multiple customer issues, getting back to customers, updating management, and of course, managing difficult customers all day long. It can be tough, so finding the right live chat integration for your business’ website is critical. Click4Assistance’s live chat integration will instantly make your customer service agents more productive, since with a chat integration, agents can speak with multiple customers at a time, unlike only on at a time over the phone. It is also less intensive for your agents, allowing all that extra energy to be used in the right places.
Click4Assistance is a massive productivity booster for your business
Over 15 years of experience in customer service can go a long way when you’re looking at a solution for the biggest customer service issues. Click4Assistance has a robust platform that not only soothes the customer service issues, but is also encrypted and GDPR compliant, making it very secure.
The fully customisable dashboard provides instant productivity for your customer service agents, as they are able to focus on all the features they need and hide the rest. Since every thing is in one place, your agents will naturally find it more productive than switching between multiple apps to keep on top of customer messages in different places.
With live chat, video chat, AI chatbots, WhatsApp, Facebook Messenger, SmartContact, Click2Call and even your own integrated CRM in one place, there are few chat integration platforms that can provide this suite along with the robust security that Click4Assistance can. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2020, give us a call on 08451235871 or send an email to [email protected] and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.