This blog was commissioned by Click4Assistance ↗️
Artificial intelligence chatbots and conversational interfaces have become the face of customer service all over the world, and for good reason. We live in a world that demands instant communication from our friends, family, colleagues and even businesses we contact. Spoilt with instantaneous replies on social media and instant messaging applications, customers use this as their benchmark when speaking to your clients. As an industry expert in communication solutions, your clients rely on your organisation to provide them with solutions that can fulfil these customer needs in a cost effective and productive manner.
Conversational interfaces, like Click4Assistance’s Coni, are very different from natural language processing (NLP) AI engines like Artie. These pre-programmed interfaces allow customers to interact with them through a series of questions and answers.
Lower cost to entry
Artificial intelligence NLP chatbots can be expensive to work with, since they use IBM’s Watson engine, and is a lot more robust than what most businesses need. This is where conversational interfaces such as Click4Assistance’s Coni bridges the gap. Because Coni is a pre-programmed interface, it’s much easier to implement, lightweight to run, and much cheaper to get started with. So, your clients can get the benefits of having a chatbot, for the fraction of the cost of an AI NLP chatbot, which is a great way for them to start their journey into customer service automation.
Someone available, 24/7
In this immediate world we live in, it’s expected that someone should always be online to respond, even outside of typical business hours. We live in a 24 hour world, where we browse, shop, and socialise online at all hours. Your clients’ customers are likely to visit their website long after their customer service agents have gone home. No matter what time customers are online, Coni will be available and ready to answer any questions they fire at her. If a customer wants to make a purchase, but has a question for a sales representative, they will be looking for one who would be online, human or robot. If a competitor has someone online and available, it stands to reason that the customer would make their purchase there, since someone was available to speak with them.
Help customers figure out what they are looking for
One of the best features of Coni is her ability to help a customer find what they are looking for with ease. With the right programming, customers will be able to go through a series of questions to discover exactly what product they need, rather than buy the wrong one. One example of how this works is with mobile technology. Imagine your client sold smartphones and had Coni on their website. Coni would ask them what they would use their phones for, what kind of screen they were looking for and maybe even if they took and saved lots of photos, and be able to make a recommendation for them, without having any human intervention. The customers will get the answers they want, when they want them, and your clients have a cost effective method of engaging customers.
How your organisation can benefit from Click4Assistance
Click4Assistance’s partnership programme gives your organisation the opportunity to give your clients a reliable customer service solution while generating an income for you. With the power of choice in your hands, you can decide if you want a hands-on arrangement where your organisation manages the billing and the service in-house for a discounted rate, or have little involvement for a commission on the subscription while Click4Assistance manages your clients. Either way, your organisation benefits from an income and your client is delivered a robust software solution.
Who is Click4Assistance?
For over 15 years, Click4Assistance has been supporting organisations just like yours and your clients. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution and best live chat provider, to make your clients more efficient and productive for 2020, give us a call on 0845 123 5871 or send an email to [email protected] and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days. Find out more about the partnership program and how it can improve your business now!