This blog was commissioned by Click4Assistance ↗️
Our world is 24/7, especially in education. There are no “weekends” for students or teachers, as both are buried in research or thinking about work, equally in non-stop cognitive motion. Student administration, however, has a cut-off time, and once those offices are shut, they will not be open until the next working day. But what happens when there are students, or even prospective students who do not have the luxury of working only within those time constraints? Is there a solution or are these students and prospective students cast aside until Monday morning at 9am, when your administration team has the opportunity to get back to them… at some point on Monday… perhaps?
What if there was a solution that allowed your students to contact your university, while your student services team was offline, and they would be able to get answers to some or all of the questions they asked? Wouldn’t that be incredible? That would make your university online and available 24/7, and questions could be answered no matter what time or day it is… That’s what Artie and Coni, Click4Assistance’s chatbot and formbot, can give to your university.
Artificial intelligence NLP (natural language processing) chatbots and conversational interface formbots like Artie and Coni, respectively, have become one of the most important next steps in student communication around the world. As technology evolves and the world becomes more demanding, we find ourselves relying on the technology around us to make life more efficient, so that we can live our lives and not work all the time. It is a perpetual conundrum that seems to be gaining momentum, and artificial intelligence is the only way to manage ever-growing workloads.
Your university website should already have a live chat integration, allowing students to skip the telephone queue and quickly chat with an online student advisor in a communication channel that they are familiar with. Most of your students would have grown up with instant messaging platforms as a major communication method, rather than phone calls, so they are more likely to contact you online than wait indefinitely in a telephone queue. Live chat integration software makes your student communication team massively more productive as they are able to chat with multiple students simultaneously, and your call volume will naturally decrease since your university has provided a more convenient communication alternative.
Adding in a chat or form bot like Artie or Coni skyrockets your student communications in massive ways. Firstly, your university’s website will always have someone online and available to assist website visitors and students, no matter what day or time it is. Secondly, your human student advisors don’t have to intervene until the chatbot transfers the chat to them. Think of Artie and Coni as your front line for all incoming communication: they can greet website visitors, answer basic questions, and even help prospective students with website navigation or finding classes or courses they may be interested in. All of this happens without any human intervention. Your student advisory team can focus on the more complex student enquiries while Artie and Coni manage everything that’s incoming.
Click4Assistance’s Artie and Coni are massively timesaving, efficient and cost effective for what they do, and with the choice of a natural language processing chatbot or a pre-programmed conversational interface, your university has the opportunity to pick which model is right for you.
Who is Click4Assistance?
Click4Assistance has been supporting universities with their customer service communication software for over 15 years. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your universities’ productivity for 2021, give us a call on 0845 123 5871 or send an email to [email protected] and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.