Jump into ✨ TILT NEXUS

Our FREE Entrepreneur Community

Brand authenticity is a critical component of building a successful business. In today’s competitive marketplace, customers are looking for more than just quality products and services. They want to do business with companies that share their values and beliefs. For SMEs, it’s essential to build a brand that is authentic and true to your values. In this blog post, we’ll explore the importance of brand authenticity and provide tips on how SMEs can stay true to their brand’s values.

What is brand authenticity?

Brand authenticity refers to the degree to which a brand is perceived as being true to its values, promises, and commitments. In other words, it’s about being honest and transparent with your customers and staying true to your brand’s identity. Authentic brands are those that customers can trust and relate to, which is why it’s so important to focus on building an authentic brand for your SME.

Why is brand authenticity important?

Brand authenticity is important for several reasons. First and foremost, it builds trust with your customers. When customers feel that they can trust your brand, they are more likely to do business with you and recommend you to others. Authenticity also helps to differentiate your brand from competitors. By being true to your values and identity, you can create a unique brand that stands out in a crowded marketplace.

Tips for staying true to your brand’s values

Now that we understand the importance of brand authenticity, let’s explore some tips on how SMEs can stay true to their brand’s values:

  1. Define your brand values: The first step in building an authentic brand is to define your brand values. What does your SME stand for? What are your core beliefs and principles? Once you have a clear understanding of your brand values, you can use them to guide all aspects of your business, from marketing to customer service.
  2. Communicate with transparency: Authentic brands are those that are transparent with their customers. Be open and honest about your business practices, products, and services. If something goes wrong, admit your mistakes and take steps to make things right. Your customers will appreciate your honesty and transparency.
  3. Be consistent: Consistency is key when it comes to building an authentic brand. Make sure that all aspects of your business, from your logo to your customer service, are consistent with your brand values and identity. This will help to build trust with your customers and create a strong brand image.
  4. Stay true to your purpose: Your brand’s purpose is the reason why your SME exists. Stay true to your purpose and use it as a guide for all your business decisions. This will help you to build a brand that is authentic and meaningful to your customers.
  5. Engage with your customers: Engaging with your customers is an essential part of building an authentic brand. Take the time to listen to their feedback and address their concerns. Use social media and other channels to communicate with your customers and build relationships with them.
  6. Be true to yourself: Finally, it’s important to be true to yourself when building an authentic brand. Don’t try to be something you’re not. Instead, focus on your strengths and values and build a brand that reflects who you are as a business.

In today’s competitive marketplace, brand authenticity is more important than ever. For SMEs, building an authentic brand is essential for building trust with customers, differentiating your brand from competitors, and creating a strong brand image. By following the tips outlined in this blog post, you can stay true to your brand’s values and build an authentic brand that resonates with your customers. Remember, authenticity is not just a buzzword – it’s a critical component of building a successful business.

About Désiré Roberts
Brand Consultant @ TILT Creative

Désiré is a senior brand consultant obsessed with brand growth. With over a decade of experience, she has worked with all sizes of companies, from all over the world, across various industries. She’s different because she doesn’t play by the rule book and she loves the challenge of the learning curves of every industry, which has given her an unrivalled competitive edge with an incredible body of knowledge and experience. She’s laser focused, meticulous, ambitious, persevering, and self-driven.

“When you’re a medium to large company, you need a level of authority that’s divergent from the small business sector. The competition is stronger and the stakes are much higher. The same brand tactics will not work; there’s millions of pounds on the line. You have to find someone who is willing to push boundaries and not just think outside of the box, but think outside of the universe. You must change your perspective to play in this ring, else you be knocked out in the first round.

Likewise, when you’re growing a small business, you can’t use the same rule book as the big boys – you have to play the game of your own sector, just better than your competitors. The interesting thing is that not many SMEs pay attention to brand, so just by tightening that area up, you’re instantly in a much better position than your competitors.”

Since you’re looking for someone to level up your brand, you need not look any further; you’ve found it.

Book a call below.

Join thousands of entrepreneurs on the


Our FREE Entrepreneur Community